Membership includes one waive!
When new families join our program, a Waive my fees! invoice is added to your account. It's a get-out-of-jail free card you can use to waive any of the fees below, one time. Use it wisely.
What are support fees?
3 types of support
1. Extend my deadlines!
Notification received after the 15th will be processed for the next month, but Regular members may request a $30 support fee to extend the deadline to the end of the month.
2. Pay my invoices!
Snacks, late pick-up fees, and other incidental invoices will be sent to you for payment from the Dashboard, due on the 1st of the next month.
Accounts are "swept-up" quarterly (Dec., Mar., June, and Sep.), and all invoices in an account with one outstanding for 3 months or more will be cleared with the next membership fees, incurring a $30 support fee.
3. Follow up on fees
Membership incurs a monthly fee, deducted from a credit card on the 25th of the month for the next month. A $30 support fee is incurred when managers follow up on bounced credit cards.
Fees do not accrue:
Once applied, admin support continues until the job is done.
What are transfer fees?
Hours are purchased online with a credit card and are applied for the selected child and calendar month.
They can be transferred between months, centres, or children, for a 2 hour fee.
Unused hours, minus 2, are automatically transferred to the next month on the 1st for so long as you keep your membership ~ deduction waived with notification of illness.
We do not provide refunds for hours purchased.