Month to month hour transfer fee
Hours are purchased online with a credit card and are applied for the selected child and calendar month. They can be moved between children, months, or centres, with a 2-hour deduction.
Unused hours, minus 2, are automatically transferred to the next month on the 1st for so long as you keep your membership ~ deduction waived with notification of illness.
We do not provide refunds for hours purchased.
Admin Support Fees
3 types of support
1. Extend my deadlines!
Notification received after the 15th will be processed for the next month, but Regular members may request a $30 support fee to extend the deadline to the end of the month.
2. Pay my invoices!
Snacks, late pick-up fees, and other incidental invoices will be sent to you for payment from the Dashboard, due on the 1st of the next month.
Accounts are "swept-up" quarterly (Dec., Mar., June, and Sep.), and all invoices in an account with one outstanding for 3 months or more will be cleared with the next membership fees, incurring a $30 support fee.
3. Follow up on fees
Membership incurs a monthly fee, deducted from a credit card on the 25th of the month for the next month. A $30 support fee is incurred when managers follow up on bounced credit cards.
Members Get One Waive Per Year
The first time each year that you encounter one of our fees, you get a free pass! We'll send you an email reminding you about how to avoid them next time.