Your active membership provides access to the online booking calendar, hours purchasing, and all your records – any time. Receipts are also emailed to the address on file and tax summaries are issued in February.
Membership fees, snacks you’ve opted in for, and any extra hours you’ve requested, are billed to the credit card on file on the 25th of the month.
Hours are “Go as you pay”
Flexible daycare covers structure and spontaneity. Purchase hours at the beginning of the month, and book them up, or take it day by day. Change, cancel, extend, etc., all with one hour’s notice – to a maximum of 40 per month per child, per centre.
Snacks and “Extra Hours”
When booking into our snack hours (10am and 3pm), you can opt into our daily snacks – for a $2 fee; or bring one from home .
Staff can also add hours to your account, by request, or to cover a late pick-up, that you can sign for and pay with your next membership fee.
Hours remaining in your account at the end of the month are lost. They can’t be booked, and they can’t be returned.
On the 1st of the month, we will credit you for the hours you carried, minus 2. Please email us if you know you will have hours leftover so we can apply them as soon as possible. We guarantee them on the 1st. If you need to make a booking on the 1st, especially for the morning, please purchase the hours.
The 2-hour deduction is waived if you carried hours due to child (or parent) sickness. 🙁
Email us, and get well soon.
Membership continues monthly until we receive a Switch/Exit form. Switching membership types, and exiting, can be done anytime, by submitting the form to email@example.com by the 15th of the month.