How It Works

How to… Cancel Hours!

Did we mention that you can also cancel hours with one hour’s notice? We understand that life happens and plans change!

If you need to cancel your booking, you can do so online through your Buddings account! You’re welcome to phone the centres for day-of cancellations, but we do not accept cancellations via email, text, or answering machine message.

For day-of cancellations, our staff are available as early as 7:30am to take phone calls for 9am cancellations. If we don’t pick up the phone right away, please call back.

To cancel online, please follow the steps below:

Step 1) Login to your Broadway or Storybook Buddings account.

Step 2) Click the Booking tab at the top of the page.

Step 3) Click the date you’d like to cancel hours for. The booking calendar will show you what you’ve already booked in. For example, the family below have their child booked in from 9am – 12pm on Wednesday, October 9th.

Step 4) Select the hour you’d like to cancel by clicking the  . Hours can be cancelled one at a time. The website will ask you to confirm you cancellation, in case you clicked accidentally. To confirm, click the  button.

Repeat Step 4) until you’ve cancelled all the hours you wish to.

A couple of important notes below:

Cancelled hours are returned to you, to use within the month. Hours remaining in the account, minus 2, are transferred to the next month, on the 1st, for so long as you maintain your membership.

However, if you’ve cancelled hours due to illness, please do email or call us to let us know!  We’ll make sure any leftover hours are transferred to the next month in full!